Thread:Talk:Community/Beaglebone black - no mass storage seen

I bought a Beaglebone black a week ago and cannot get it running. I have a normal Beaglebone that works fine, but the black just does nothing. It seems to boot according to the LEDS, but I do not get a mass storage device registered. I have tried different cables, computers on both windows and Linux. I have tried the procedure described on eLinux.org for trouble installing USB drivers, but when I run EEPROMA5.BAT it fails with the message "No devices found" and in red "Device 0 does not exist"

I do not know what else to try.